OUR SERVICE COMMITMENT
Eligible routed calls receive an AI response in under 60 seconds—or we investigate and correct the response workflow.
When an eligible call reaches an active Velcran AI receptionist but the configured system does not respond within the promised window, we review the available records, identify the cause, and correct Velcran-controlled configuration issues without an additional optimization charge.
We examine the event
We confirm that the call was eligible, properly routed, and received by the active Velcran system.
We address the cause
If a Velcran-controlled workflow or configuration contributed to the delay, we make the appropriate correction.
We test the response
We validate the updated path so your plumbing company has a clear, working call-response process.
What the assurance covers
The assurance applies to eligible inbound calls successfully routed through an active, paid Velcran AI receptionist while your service is in good standing and configured according to the agreed routing requirements.
What it does not promise
No responsible provider can guarantee that every caller will connect, become a qualified lead, book an appointment, or generate revenue. The assurance does not cover carrier or internet outages, third-party platform failures, blocked or malformed calls, incorrect customer-side routing, disconnected services, customer configuration changes, force majeure, or circumstances outside Velcran’s reasonable control.
How to request a review
Contact Velcran with the date, approximate time, and calling number associated with the event. We will review the information reasonably available to us and explain the finding and next step.
Plain-language promise: if an eligible call reaches the active system and a Velcran-controlled setup issue prevents the expected response, we do not disappear—we investigate it, correct it, and verify the path.